FAQ

Unfortunately we do not use tracking numbers due to the light weight of our packages. Your bracelets were shipped through USPS and should arrive within 10 days of placing your order.

Your order status can remain "processing" for up to 1 business day. Once shipped, your status will change to "complete". Please be patient with the mail system as we cannot control the postal service!

Please send us a photo of your broken bracelet to puravidaquestions@gmail.com, along with your shipping address, and we will be more than happy to send you a replacement.

All you have to do is upload a photo to our Facebook wall of you wearing your new bracelets. Simply email the link to puravidaquestions@gmail.com and we will send out your FREEBIE! :)

On the website you will see that each bracelet is worth a certain amount of points. For every dollar you spend, 10 Pura Vida points is credited to your account. So, for every 100 points you apply toward on your next purchase, $1 is automatically taken off your total in your shopping cart. Make sure to save up those points and use them on items you've been waiting for!

We try to restock all of our items within 2 weeks of when they sell out. Please keep checking back on our website and Facebook page for updates.

Please email puravidaquestions@gmail.com letting us know which bracelets were incorrect and we will be happy to send out the correct style.

Please email your shipping address to puravidabracelets@gmail.com to claim your prize!

Please email any charity bracelet ideas to puravidabracelets@gmail.com and we will get back to you as soon as possible.

Please email Jared at jared@puravidabracelets.com to get more information about fundraising.